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At this point, due to the Covid-19 pandemic, our fulfillment vendors are experiencing an increase in production times. Not only do the extra deep-cleaning and sanitizing measures take time away from their printing process, but they are also experiencing an incredibly high volume of orders. Current estimation for standard shipping is 12 business days (normal 5 bus. day production + 7 bus. days delay). Please note that the carriers are experiencing a few days of delays as well. All teams are diligently working to get orders out. They are working as efficiently as possible while following the required guidelines to ensure the safety of their workers. We appreciate your patience and understanding during this difficult time.
FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
|Order type||Production Time||Standard Shipping||2 Day Shipping||Next Day Shipping|
|Paper or Canvas (print only)||5 Bus. Days||3-7+ Bus days*||2-3 Bus. Days||1-2 Bus. Days|
|Acrylic or Metal (print only)||5 Bus. Days||3-7+ Bus days*||2-3 Bus. Days||1-2 Bus. Days|
|Print & Frame Presentations||5 Bus. Days||3-7+ Bus days*||2-3 Bus. Days||1-2 Bus. Days|
|Custom Canvas Art||5 Bus. Days||3-7+ Bus days*||2-3 Bus. Days||1-2 Bus. Days|
|Sample Packs||3 Bus. Days||3-7+ Bus days*||2-3 Bus. Days||1-2 Bus. Days|
* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
^ We stock some popular sizes, produced much more quickly.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
HOW MUCH DOES THE SHIPPING COST?
The shipping price is calculated based on weight coefficient of each item.
FOR ORIGINALS & LIMITED EDITIONS
Free Ground Shipping is included with Originals, Limited Editions, and Multi-Panel Prints. Expedited shipping is available for an additional flat fee. Shipping times typically range from 3-9 business days. Tracking information will be emailed to you as soon as available.
|Shipping Location||Ground Shipping||2 Day Shipping|
|USA (Mainland 48 states)||FREE||$35.00|
|USA (Alaska, Hawaii, US Territories||$20.00||$55.00|
|International Shipments||Email for quote||Email for quote|
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact [email protected] There’s a 15% restocking fee that is applied for any order canceled or exchanged.
Unless your order has already gone into production you can cancel it. Please contact [email protected] as soon as possible if you need to cancel your order.
Processing a refund can take up to 7-10 business days.
For a refund or replacement, please email [email protected]
You can reach out at any time by email at [email protected]
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The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
We will provide a no-charge replacement or refund for any quality issues. We may request to have the presentation/order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no-charge replacement for any orders damaged in shipping. ORDER CANCELLATIONS: Unless your order has already gone into production you can cancel it. Please contact [email protected] as soon as possible if you need to cancel your order, please keep in mind if your order has made it to production, there will be a 15% restocking fee to cancel your order. Please see full details on our FAQ page. For order assistance, please contact [email protected]
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Black Mountain Gallery works with the print lab Graphik Dimensions for all of our art prints. We provide high-quality Canvas, Fine Art Papers, Photo Papers, Acrylic, Metal, Wood prints. We only use the highest quality materials, equipment, and inks in their respective categories.
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